Dear Mr Transport Minister of MY Country,
Good day.
Today, I would like to remind you/your team again how the inefficiency of your team in administrating their jobs and carrying out their responsibilities is costing much unpleasant experiences to me, the consumer. I had wanted to go back to my hometown today, a Saturday, and knowing how popular my hometown is with tourists, local and international alike, I took the trouble to purchase my ticket earlier.
The first great distress on my part, was learning that after about 2 weeks past of the one month period given to express bus companies to impose a fuel surcharge fee at the negotiated percentage, we, the consumers, are still being burdened with this surcharge. I had not expected this as I thought, you and your team had given this situation its necessary and due commitment to make sure it is strictly adhered to. After all, I'm not the first to complaint about this problem.
Why not create a task force to check and make sure all public transport company abide by this ruling strictly. Apart from going on trips to get the landing rights in other countries, do check the transport condition and regulations in our countries is in good condition. Each ringgit is very precious to us consumers. Without a stern directive and audits from the authorities, I believe these companies will not voluntarily returned to the original price. After all, why should they since they will not be reprimanded anyway for not doing so.
Wait, there's more. I had purposely decided to purchase the ticket after confirming with the ticketeer, from an authorized outlet, that I could get a single seat. I pointed the out the seat I wanted, confirmed it with the ticketeer and paid, fee and surcharge both. As a lady, it's my priority when I have to take the express bus to get a single seat when traveling alone. After all, better safe than sorry, they say, I believe.
When I got to the bus this morning, mind you, how surprised I was to see that there aren't any single seats! All were double seats, and worse, the driver had simply asked me to sit in any available seat! The seats at lower deck were all taken. At the upper deck, only a seat at the end row of the bus was still empty. What I am to do, I have to go back today. So, gingerly, I made my way there, and squeezed myself between two strangers. I was lucky because they were decent people. Probably they too, like me, was caught off-guard with in this situation.
I really think you and your team should do something about these irregularities. The surcharge still being imposed way after the allowed period and the way how bus company give us consumers the run-around, just to entice us unsuspecting passengers to purchase their tickets. They should keep to their word of advertisement.
I do hope that this letter will not be stuff away, somewhere at the back of the filing cabinets. Or pushed back to make way for the many other more 'important' emails send out to you. Please show the rakyat, the consumers, you take your job seriously, and are committed to enforcing your regulations.
Thank you in advance!
Yours truly,
jsb
A CITIZEN, A CONSUMER, A LADY
Good day.
Today, I would like to remind you/your team again how the inefficiency of your team in administrating their jobs and carrying out their responsibilities is costing much unpleasant experiences to me, the consumer. I had wanted to go back to my hometown today, a Saturday, and knowing how popular my hometown is with tourists, local and international alike, I took the trouble to purchase my ticket earlier.
The first great distress on my part, was learning that after about 2 weeks past of the one month period given to express bus companies to impose a fuel surcharge fee at the negotiated percentage, we, the consumers, are still being burdened with this surcharge. I had not expected this as I thought, you and your team had given this situation its necessary and due commitment to make sure it is strictly adhered to. After all, I'm not the first to complaint about this problem.
Why not create a task force to check and make sure all public transport company abide by this ruling strictly. Apart from going on trips to get the landing rights in other countries, do check the transport condition and regulations in our countries is in good condition. Each ringgit is very precious to us consumers. Without a stern directive and audits from the authorities, I believe these companies will not voluntarily returned to the original price. After all, why should they since they will not be reprimanded anyway for not doing so.
Wait, there's more. I had purposely decided to purchase the ticket after confirming with the ticketeer, from an authorized outlet, that I could get a single seat. I pointed the out the seat I wanted, confirmed it with the ticketeer and paid, fee and surcharge both. As a lady, it's my priority when I have to take the express bus to get a single seat when traveling alone. After all, better safe than sorry, they say, I believe.
When I got to the bus this morning, mind you, how surprised I was to see that there aren't any single seats! All were double seats, and worse, the driver had simply asked me to sit in any available seat! The seats at lower deck were all taken. At the upper deck, only a seat at the end row of the bus was still empty. What I am to do, I have to go back today. So, gingerly, I made my way there, and squeezed myself between two strangers. I was lucky because they were decent people. Probably they too, like me, was caught off-guard with in this situation.
I really think you and your team should do something about these irregularities. The surcharge still being imposed way after the allowed period and the way how bus company give us consumers the run-around, just to entice us unsuspecting passengers to purchase their tickets. They should keep to their word of advertisement.
I do hope that this letter will not be stuff away, somewhere at the back of the filing cabinets. Or pushed back to make way for the many other more 'important' emails send out to you. Please show the rakyat, the consumers, you take your job seriously, and are committed to enforcing your regulations.
Thank you in advance!
Yours truly,
jsb
A CITIZEN, A CONSUMER, A LADY
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