KTM intercity service

The investigator is back, with some good news!

I went to the KTM website, http://www.ktmb.com.my/ and I wasn't disappointed! Yes, that's a good thing, for I had been let down by many times before by these service providers through their sites.

The site is quite good actually, if you take your time to navigate. Clicking on the available tabs one by one, reading the information given, I actually felt confident enough to try out the trip tomorrow (or later today, technically speaking!). The site offers the schedules, the types of train available, the various lines, services provided, among others, and best, it's bilingual. And the English is good!

I particularly found this link here https://intranet.ktmb.com.my/e-ticket/login.aspx , super useful for me! It certainly summarized all the information that I clearly. And it is simple enough to use. Basically, it follows a little like booking a plane ticket, only this is restricted to a one way journey per booking. You choose your station of origin, then your destination, and after that, your travelling date. Once you have done that, your train service options will be listed, also in the same page. You can then choose the option best suited to you, either by time or by the train service. Select it and you can at once see the seating style and the corresponding fare. Very easy and straightforward. Good for people like me.

Of course, I have not ventured so far as to ticket purchasing yet. Today's exercise was to gather as much information as I can on the KTM intercity service. I sure hope that part would be equally user and customer friendly, if not better. Now, I have faith! Awesome site!

Oh and also a couple of things KTM might want to consider to add to the site are,

1 : Adding information on the all stations along the intercity route, eg: current condition, amenities available, etc. Pictures help.

2 : Describe and promote the towns which these stations are located, even the small ones. I think it will appeal to locals especially, as we are able to learn about the towns and their people. Who knows, it might help spur domestic tourism.

Just my two sens worth! Cheers and thanks for the good information!